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 Introducing PTWin32 |
You’re just
minding your own business, using the computer, when all of a sudden a box
pops up that contains an error message you don’t understand. You know the message refers to the complicated array of programs and drivers that somehow work together to make your computer and/or network function, but you don’t know which one of the players the error refers to. Having no way to
judge you call the only authoritative and responsive technical support
people you know for advice. We take your call and either fix the problem or
tell you who to pester. Usually these
error messages are short and can be written down or read to us, but
sometimes the error is involved and refers to other items on the screen. If
this is your situation then you might want to show us exactly what you’re
looking at. You can do this
by capturing a snap shot of your screen. You can save the snap shot as a
file which you can then attach to an email. Sending us a
picture of a complex situation can save you a lot of time when it comes to
explaining your particular problem to technical support staff. Capturing a
picture of your screen is a pretty easy process in Windows. Just press and
hold the [Ctrl] key, then press the [Print Screen] key. This puts a picture
of your screen into Windows clipboard. The [Print
Screen] key is usually with the [Scroll Lock] and [Pause] keys somewhere in
the upper right portion of your keyboard. Once you have
pressed [Ctrl] and [Print Screen] execute Windows Paint program which can usually be found in the Accessories
menu located in your Windows Programs
menu. Once Paint is loaded select Paste
from the Edit menu to create an image of your screen. You may be told
the clipboard image is a different size from the current settings in Paint.
Answer Yes to reset the bitmap size to match your captured screen and
display it in Paint. Next select Save
from the File menu. As you enter a
location and file name select JPEG as the file type. This will make the
image smaller and easier to email.
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