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  PTWin User Tips / WORKING WITH BLACK BEAR SYSTEMS 

Pushing the Post Button

Know your boundaries
It's the fastest way
The value of having the right person contact technical support

Tip #: 5.3.132
Ver(s): PTWin32, V2, V1

We have all kind of clients using PTWin32 from jurisdictions with populations under one hundred to governments that manage populations in the millions. That means we see all kinds of installation situations.

A common sort of installation situation we run into involves day-to-day PTWin32 users who are not responsible for the maintenance or configuration of the computers upon which PTWin32 runs. Usually this maintenance is assigned to a specialized computer person from a local contractor or the Information Technology department.

What this means is that a given technical support issue associated with PTWin32 might be the responsibility of the user, the IT person, or both.

The best way to maximize your use of PTWin32 technical support is to try to determine who we need to talk to in order to solve your problem. Then have that person place the call, or have them available when you place the call. We all want to solve the problem as quickly as possible. Having the right people available always speeds things up.

 

 

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